Terms of Service

1. Who we are

These Terms govern your use of itsfancypants.com and the cleaning services provided by Fancy Pants ("Fancy Pants," "we," "us"), serving Raleigh, Durham, Chapel Hill, Cary and the surrounding North Carolina Triangle. Contact: 984-300-4626 · contact@itsfancypants.com.

2. Quotes and bookings

Online prices are estimates based on the details you provide. If the home's size, condition or requested scope is different when we arrive, we will talk with you before adjusting the scope or price. A booking request is confirmed once our team confirms your date and time.

3. Payment

Card details are collected and stored securely by our payment processor, Stripe; we never see or store your full card number. We may place a temporary authorization hold on your card before a visit and charge it once the visit is complete, as described during booking.

4. Cancellations, refunds and recleans

Our cancellation windows, reclean guarantee and refund policy are described on our Policies page, which is part of these Terms.

Recurring service cancellation. Recurring prices include a discount given in exchange for an ongoing schedule. If you cancel a recurring service before your second completed visit, the discount is removed and you authorize us to charge the card on file for the difference between the discounted price paid and the original one-time price.

5. Access and safety

You agree to provide safe access to the home at the scheduled time and to tell us about pets, alarms, or anything our team should know. We may decline or stop work in unsafe conditions.

6. SMS text messaging program

Program name: Fancy Pants Cleaning Notifications. If you opt in on our website by checking the text message box, you agree to receive text messages from Fancy Pants at the phone number you provided.

• Service messages (optional): quote follow-ups, booking confirmations, appointment reminders, arrival updates and customer care.
• Marketing messages (optional, separate checkbox): offers, discounts and promotions.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out at any time. You will receive one final message confirming you've been unsubscribed.
• Reply HELP for help, or contact us at 984-300-4626 or contact@itsfancypants.com.
• Consent to receive text messages is not a condition of purchase. Phone number is optional when booking.
• Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

7. Email

We email quotes, booking details and account messages to the address you provide. You can unsubscribe from non-essential email using the link in any message.

8. Limitation of liability

To the extent permitted by law, Fancy Pants is not liable for indirect or consequential damages. Please report any concern about a visit within 24 hours so we can make it right.

9. Changes

We may update these Terms. The date at the top shows the latest version. Continued use of our services means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of the State of North Carolina.