Privacy Policy

Information we collect

• Contact details you give us: name, email, phone number (optional) and service address.
• Home and booking details: size, rooms, condition, preferred dates and access notes.
• Payment details, which are collected and stored by Stripe. We never store full card numbers.
• Your consent choices for text messages, and the date you made them.
• Basic website usage information such as device and browser type.

How we use it

To prepare quotes, schedule and perform cleanings, process payments, provide customer support, and — only if you opted in — send text messages described in our SMS terms.

Text messaging and your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of texts at any time by replying STOP. Reply HELP for help.

When we share information

We do not sell your personal information. We share it only with service providers that help us run the business (for example payment processing, email delivery and website hosting), under obligations to protect it, or when required by law.

Security and retention

We protect your information with access controls and encryption in transit, and keep it only as long as needed to serve you and meet legal obligations.

Your choices

You can ask to see, correct or delete your information, or change your messaging preferences, by contacting us at contact@itsfancypants.com or 984-300-4626.

Contact

Fancy Pants · Raleigh, NC · 984-300-4626 · contact@itsfancypants.com