✦ Our promise to you ✦
24-Hour Reclean Guarantee
If we genuinely missed something, we come back and fix it free. Here's exactly how it works — and where the line is.
✦ We'll own it
We're human. Misses happen. We just don't hide from them.
Every home is different, and no checklist survives a real house perfectly every single time. If something we were paid to clean clearly didn't get cleaned, tell us within 24 hours and we'll return to re-do that area — no charge, no argument, no awkward conversation.
What we won't do is pretend a stray hair is a failed clean. Honest work goes both ways, and the rules below are the same for everyone.
Spotted it · Reported it · Fixed free
What's covered
Major misses in areas we were booked to clean.
- A room, bathroom or fixture that was clearly skipped
- Checklist items plainly not done — blinds undusted, baseboards untouched
- Obvious leftover dirt, grime or soap scum in an area we cleaned
- Trash left behind or a surface we never got to
What's not covered
Minor touch-ups and anything outside the booked scope.
- A few specks of dust, a stray hair or other minor touch-ups
- New spills, messes or damage that happened after we left
- Areas blocked, excluded or not part of your booked service
- Heavy build-up that needs a special treatment or a second visit
- Add-ons that weren't purchased (oven, fridge, cabinet interiors, windows)
- Requests made more than 24 hours after the clean
✦ How to claim it
Three steps. Zero stress.
Step 01
Tell us within 24 hours
Call or text (919) 500-8528, or email us within 24 hours of your completed clean.
Step 02
Show us the miss
A quick photo and the room name is plenty. No forms, no interrogation, no runaround.
Step 03
We come back free
We schedule a return visit for that area and re-clean it at no charge. No tip expected.
Perfection takes more than one visit.
A first clean resets a home; maintenance cleans keep it there. Built-up soap scum, hard water, or years of dust often need a second pass or a dedicated treatment — that's not a miss, it's the honest timeline. Our guarantee covers what we skipped, not what needs more time.
"If we skipped it, we fix it. That's not a marketing line — it's the deal."
— Joseph Lindsay, owner
✦ Common questions
Reclean guarantee FAQ
What counts as a 'major miss'?
Anything a reasonable person would notice at a glance: a bathroom that wasn't touched, a bedroom skipped, blinds obviously undusted, or leftover grime in an area we were paid to clean. Minor specks, a stray hair, or dust that settled after we left don't qualify.
Why isn't every tiny thing covered?
Perfection takes time, and every home starts from a different baseline. A first clean gets your home to a strong reset; ongoing maintenance cleans are what get it dialed in. Driving a team back across the Triangle for a few specks isn't fair to anyone — but a real miss always is.
Does this apply to every service?
Yes — recurring, deep, move-in/move-out, end-of-lease, Airbnb turnovers and commercial. The same 24-hour window applies to all of them.
Do I have to be home for the reclean?
Not necessarily. If we can use your usual access method, we'll handle the touch-up and text you when it's done.
Will I be charged for a reclean?
Never. You pay the flat rate you were quoted for the original service — a reclean is a do-over on us. And because we bill flat rate, not hourly, a reclean never changes your price.
What if I notice something after 24 hours?
Tell us anyway. The free reclean is tied to the 24-hour window, but we'd rather hear it late than never and we'll work with you where it's reasonable.
Ready for a cleaner you can actually trust?
Get a flat-rate quote in under a minute. No hourly billing, no surprise line items — and a 24-hour guarantee behind every visit.